Date: 12-10-2013
Location: Rayong, Thailand
Request: The gearbox of the multi-wire drawing machine of a well-known European company broke.
Solution: Replace with new gears made in China to recover production.
Log:
Registry:
Date: October 11, 2013 (Day 1)
We received a call from a customer from Thailand, who asked us to offer urgent assistance for the broken gears of the imported wire drawing machine.
Date: October 12, 2013 (Day 2)
We booked the plane ticket and left for Bangkok, Thailand.
Date: October 12-13, 2013 (Day 3 Day - Day 4)
We inspect the damaged gears and confirm the solution.
Date: October 14 to November 19 (Day 5 - Day 41)
We prepare new gears to replace them.
Date: November 22, 2013 (Day 44)
The new gears arrived, and LANTYTO® Machine engineers visited the customer's site for installation.
New gears were replaced, and production was recovered!
The mission was completed successfully, and our technical team returned to China.
Date: August 1, 2017, (Day 1,392)
The gearbox changed by LANTYTO® Machine has been working well.
Results
1. Reduced maintenance time: 1/5 of the time offered by the original manufacturer.
2. Reduced maintenance cost: 15% of the cost offered by the original manufacturer.
3. Quick reaction to the customer's inquiry.
4. Technical support door to door with durable and qualified parts at competitive prices.
