Date: 12-10-2013
Location: Rayong, Thailand
Request: The gearbox of the multi-wire drawing machine of a well-known European company broke.
Solution: Replace with new gears made in China to recover production.
Log:
Registry:
Date: October 11, 2013 (Day 1)
We received a call from a customer from Thailand, who asked us to offer urgent assistance for the broken gears of the imported wire drawing machine.
Date: October 12, 2013 (Day 2)
We booked the plane ticket and left for Bangkok, Thailand.
Date: October 12-13, 2013 (Day 3 Day - Day 4)
We inspect the damaged gears and confirm the solution.
Date: October 14 to November 19 (Day 5 - Day 41)
We prepare new gears to replace them.
Date: November 22, 2013 (Day 44)
The new gears arrived, and Strong Machinery engineers visited the customer's site for installation.
New gears were replaced, and production was recovered!
The mission was completed successfully, and our technical team returned to China.
Date: August 1, 2017, (Day 1,392)
The gearbox changed by Strong Machinery has been working well.
Results
1. Reduced maintenance time: 1/5 of the time offered by the original manufacturer.
2. Reduced maintenance cost: 15% of the cost offered by the original manufacturer.
3. Quick reaction to the customer's inquiry.
4. Technical support door to door with durable and qualified parts at competitive prices.
